◇如果服务工程师不具备必要技能解决问题或者不能实现修复，不收取客户服务费用；

◇如果服务工程师能解决问题或者能实现修复，但客户要求工程师不作进一步处理的，客户应该支付工程师服务至此的技术服务费用；

◇如果服务工程师能解决问题或者能实现修复，但客户不能提供所需软件光盘或者产品授权码而不能进一步处理的，客户应该支付工程师服务至此的技术服务费用；

◇如果服务工程师提供了清晰准确的故障组件诊断，客户放弃更换相应故障组件的，客户应该支付工程师服务至此的技术服务费用；

◇本规则不适用于计算机病毒或者间谍软件问题以及计算机遭遇雷电的情况。

◇If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged for the engineer's time spent to that point.

◇If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required software CD-Rom or Product Key, then the customer is charged for the engineer's time spent to that point.

◇If the engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the engineer's time spent to that point.

◇The policy does not apply to work related to computer virus or spyware problems or to cases in which the computer has been struck by lightning.